Frequently Asked Questions
Many of our customers have specific questions, here are a few of the most common.
Simply call us on +61 426 680 803 or visit our booking page.
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
Yes. For instance, if the quotation is of 3 hours and we complete the work within 2 hours (perfectly done and checked), you will be charged for the quoted 3 hours.
Yes, cleaning supplies are included.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
We offer a range of services that include commercial and residential cleaning. We provide professional cleaning services for Office, Home, Childcare,Restaurant/Hotel,Healthcar,Retail Store,Educational Institution, Gym/Fitness Center, and Industrial.You can see the different services by visiting the home page or looking at out “Services” page.
Yes, most of the time. However, we allow a one-hour window for unexpected delays. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
We charge upfront or on the day for bond cleaning, one off and first time cleans. You can pay by cash, card or direct debit.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
Absolutely. Being a small family run business means you are getting people you can trust. All our cleaners have a police check and we know them and trust them.
Yes, we are fully insured to provide peace of mind and protection for our clients and our team.
Absolutely, all our team members undergo thorough background checks, ensuring safety and reliability.
Yes, we use only industry-approved and environmentally-friendly cleaning products to ensure safety and effectiveness.
Yes, our friendly customer service team is ready to assist you around the clock for any inquiries or assistance.
We offer flexibility with payment options - cash, card, or bank transfer, making it convenient for our clients to choose their preferred method.